Something not quite right, simply return it to us.

If you are not satisfied with any product you have purchased from us, you may return the product to us to obtain a refund of the price of the product purchased or to exchange the product. The intention to return or exchange the product must be communicated to us within 14 calendar days of delivery of the product.

Returns address:
Returns Department
Given By Nature
14 New Oak Road
London N2 8LN

We now offer  Free Tracked Returns for small parcels (up to 3kg) with the Royal Mail. Please use this link

Please note that larger parcels, above 3kg,  are returned at your own cost.

Don’t forget ….

  • Items must be unopened in their original containers
  • Refunds will only be credited back to the original payment method
  • It can take up to 5 working days from receipt into our warehouse for your refund to be processed
  • Parcels are returned at your own cost and we strongly recommend you obtain a free certificate of posting or tracking number, as we are responsible for your parcel only once it has been received into our warehouse . Items lost in transit will not be treated as returned.

If the product was supplied in error or arrived faulty or damaged, please telephone us on 020 8343 0004 or e-mail us at In the event you are entitled to a replacement transportation charges will not apply.

Customer Return Form - downloads:

customer return form doc customer return form pdf