Acknowledgment and acceptance of Terms and Conditions

Please note that by accessing, using or browsing this website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms and Conditions"). Given by Nature Ltd reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time without providing notice to you. By using the website, you acknowledge that you have read and understood these Terms and Conditions.

Images and Pricing

Please note that whilst every effort is made to accurately portray the items shown on ziajaonlone.co.uk website, variations may occur. All images represent an accurate portrayal of its stock at time of publishing, but are subject to change without notice. All care is taken to ensure that pricing is current and accurate at time of upload, however we take no responsibility for typographical errors. Any incorrect pricing will be immediately corrected upon notification.

In cases where the product you ordered is then discounted through any shopping discount or offer (after your purchase) we cannot refund the difference between your original order price, and the new discounted price. 

Discounts Codes

You may occasionally receive discount codes from us, via email or through promotional materials. Only one discount voucher can be used per order. The ‘discount’ is not refundable.

Payment Options

You may choose one of the following methods of payment when purchasing goods from us:

1. Debit or credit card payment, an instant payment method processed through Shopify In instances when your payment has not been processed we will arrange for Pay By Link email to be send to you. You can pay securely at your own convenience 24/7. Shopify accepts all major debit and credit cards.
2. Bank transfer payment, a deposit of money for your order into our company bank account, it is mandatory to use a reference, please use your order number, if your order number is not available to you, please use your full name. On occasions no payment is made within 2 days after placing your order, we will cancel it.
3. If any of the above methods are not suitable to you, please contact us as PayPal and cash on collection can be arranged on individual basis.

Product Descriptions

Given by Nature Ltd  attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Given by Nature Ltd itself is not as described, your sole remedy is notify us in writing and return it in unused condition (please follow your right to cancel procedures).

Your right to cancel

You have the right to cancel an order within 14 days without giving any reasons. The cancellation period will expire after 14 days from the day on which you acquire the product(s). To exercise the right to cancel you must inform us by post to Given By Nature Ltd, 14 New Oak Road, London, N2 8LN, by email to customercare@ziajaonline.co.uk or by phone on 020 8343 32 33 of your decision to cancel your order by a clear statement. You may use the below model cancellation form, but it is not obligatory. If you use this option we will communicate to you a confirmation of receipt of such cancellation without delay. You will then have a further 14 days to return the product(s)to us. You will have to bear the direct cost of returning the product(s). We will reimburse to you the payment received from you using the same means of payment as used in the initial transaction, unless agreed otherwise, no later than 14 days after the receipt of the product(s) from you. We will only reimburse to you the cost of standard delivery offered by us. In order for us to issue a full refund to you, product(s) returned must not be used or damaged.


To Given by Nature Ltd

Address: Customer Services Department, 14 New Oak Road, London N2 8LN, 

Email address: customercare@ziajaonline.co.uk

I hereby give notice that I cancel my contract of sale of the following goods:

  • Order reference:
  • Ordered on / received on (delete as appropriate):
  • Name:
  • Address:
  • Signature:
  • Date:

All information supplied has NO WARRANTY whatsoever

No warranty is made that any information on or linked to this site is complete and/or accurate. Given by Nature Ltd will not be liable for any outcomes, loss and damages from using any information or products whatsoever on or linked to ziajaonline.co.uk website.

Over 18 years of age only 

To register with and/or use this site you must be over 18 and the details which you give us must be true. You will be responsible for your use of this site and for your orders so please ensure that you keep your log-in details secure so that no-one else can misuse them. 

International Shipping

We do not offer international shipping, however if you wish to purchase Ziaja products from outside the UK we may only supply those countries which do not have their official distributor of Ziaja products. In such cases, the customer pays all shipping, insurance and customs fees, and assumes responsibility for any lost shipments to countries that don't allow us to insure shipments within their borders.

Our right of cancellation

If for reasons beyond our reasonable control, including but not limited to an inability or failure of transport companies to supply the goods to us, we are unable to supply the goods to you, we may cancel the agreement at any time before the goods are delivered by giving notice to you. We shall promptly repay to you any sums paid by you or on your behalf under or in relation to the agreement. We shall not be liable for any other loss or damage whatever arising from such cancellation.


We have the right to undertake checks on businesses who wish to enter wholesale contract with us. We may accept or refuse any applications. 

Self storage

Given By Nature will accept no liability for shipments addressed to self storage/personal storage/commercial storage facilities It is the  customer’s responsibility to ensure safe receipt of goods shipped to such addresses.