PRIVACY POLICY

Last updated: 17th September 2025

This Privacy Policy explains how Ziajaonline (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from ziajaonline.co.uk (the "Site").

Please read this Privacy Policy carefully.

 

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for operational, legal, or regulatory reasons. Updates will be posted on this page with a new “Last updated” date.

 

Personal Information We Collect

We collect personal information to provide our services. This may include:

  • Contact details: name, address, phone number, email.
  • Order details: billing and shipping address, payment confirmation, order history.
  • Account details: username, password, saved preferences, loyalty points or reviews.
  • Customer service details: information you provide when contacting us.
  • Usage data: IP address, device/browser type, and interactions with our Site, collected using cookies and similar technologies.
  • Information from third parties: such as payment providers and service partners (e.g., Shopify).

 

How We Use Your Information

We use your personal information for the following purposes:

  • To fulfil orders and provide services (processing payments, shipping, returns, account management).
  • To communicate with you about your account, orders, or customer service queries.
  • To send marketing communications (where you have consented or where we have a legitimate interest). You may opt out at any time.
  • For analytics and site improvement (under our legitimate interest in running a safe and effective business).
  • For security and fraud prevention.
  • To comply with legal obligations.

 

Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Performance of contract – to fulfil your orders and provide requested services.
  • Legitimate interests – for site security, analytics, customer support, and some marketing.
  • Consent – where required, such as email marketing.
  • Legal obligations – e.g., tax and consumer law compliance.

 

Retention of Personal Information

We keep your personal information for as long as it is needed to provide our services and run our business activities.
Where specific legal retention periods apply (e.g., tax or consumer rights), we comply with those requirements.

 

Sharing of Personal Information

We may share your information with:

  • Service providers who support our Site and services (e.g., payment processors, couriers, IT support).
  • Marketing and business partners (only with your consent or where legally permitted).
  • Authorities, where required by law or to protect our rights.
  • Affiliates within our business group.

We do not sell your personal data.

 

Automated Decision-Making and Profiling

We do not carry out automated decision-making or profiling that has legal or similarly significant effects. If this changes, we will inform you and explain your rights.

 

Cookies

We use cookies and similar technologies to operate and improve our Site. For details on Shopify cookies, see Shopify Cookie Policy. You can manage cookie settings in your browser. Blocking cookies may affect functionality.

 

Your Rights

Under UK GDPR, you may have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion.
  • Restrict or object to processing.
  • Withdraw consent at any time (where processing is based on consent).
  • Receive your data in a portable format.

To exercise these rights, please contact us at info@ziajaonline.co.uk. We may need to verify your identity before responding.

 

Complaints

If you are unhappy with how we handle your data, please contact us first at info@ziajaonline.co.uk.
You also have the right to complain to the UK regulator:

Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
https://ico.org.uk

 

Security

We use appropriate technical and organisational measures to protect your personal information, including secure servers, encryption, and restricted access. However, no system is completely secure. Please protect your account details carefully.

 

Children’s Data

Our services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If you believe a child has provided data, please contact us and we will delete it.

 

International Transfers

If we transfer personal data outside the UK or EEA, we rely on recognised safeguards such as the UK International Data Transfer Agreement (IDTA) or the European Commission’s Standard Contractual Clauses.

 

Contact Us

For any privacy-related questions, please contact us:

Ziajaonline
421 High Road
London, N12 0AP
United Kingdom
Email: info@ziajaonline.co.uk

We are the data controller of your personal information under UK GDPR.